Privacy - Tuscany Truffle Farm

Privacy Policy

Tuscany Truffle Farm [Tuscany] (Tuscany@Capertee Pty Ltd ABN 96 633 842 207) is bound by the Australian Privacy Principals (APPs) set out in the Privacy Act 1988 (Cth) (Privacy Act) website, www.tuscanytrufflefarm.com.au

This privacy policy sets out how Tuscany uses, manages and protects any personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable) that you give Tuscany, including when you our website or is otherwise collected by Tuscany in the course of its business activities, and your rights in respect of Tuscany’s dealings with your personal information.

In the event of any inconsistency, the legislative requirements of the Privacy Act will override the provisions of this document.

Tuscany reserves the right to change the terms of this privacy policy from time to time, without notice to you. An up-to-date copy of Tuscany’s privacy policy is available on its website. The date of this document will inform you as to whether there have been updates since your last visit.

Collection of your personal information

Tuscany will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, Tuscany will collect your personal information directly from you. Tuscany may collect the personal information you directly give us through some of the following means:

when you make an inquiry or order in relation to goods or services, including through our website;
in administering and performing any contracts with you, or our service providers;
when you contact Tuscany via telephone or email or make an online submission through our website;
if you supply it to Tuscany in person;
from correspondence (whether in writing or electronically);
while conducting customer satisfaction and market research surveys;
when providing any of Tuscany’s goods or administering any of Tuscany’s services; and
as otherwise required to undertake and manage Tuscany’s business.

What personal information we may collect

The type of personal information Tuscany may collect can include (but is not limited to) the following information:

your name;
your job title and employment information (including history, qualifications, references and payroll information, and with your consent or otherwise in accordance with the Privacy Act, sensitive information in the form of health and medical information as relevant to your employment);
contact information including postal address and email address and phone numbers;
billing information;
demographic information including postcode, preferences and interests; and
other information relevant to customer surveys and/or offers that may be your personal information.

Where you do not wish to provide Tuscany with your personal information, Tuscany may not be able to provide you with requested goods or services.

Direct Marketing

Like most businesses, marketing is important to Tuscany’s continued success. Tuscany believes it has a unique range of products and services that are provided to customers at a high standard. Tuscany therefore likes to stay in touch with customers and let them know about new opportunities. Tuscany may provide you with information about new products, services and promotions either from us, or from third parties which may be of interest to you.

Tuscany will not disclose your personal information to third parties for marketing purposes without your consent.

You may opt out at any time if you no longer wish to receive commercial messages from Tuscany. You can unsubscribe from our mailing list at any time by clicking on the Safe “Unsubscribe” link at the bottom of an email.

Protection of personal information

Tuscany will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas.

Tuscany maintains appropriate physical, procedural and technical security for its offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.

Tuscany further protects personal information by restricting access to personal information to only those who need access to the personal information to do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.

Tuscany will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

Sharing of your personal information

Tuscany may occasionally engage third party companies to provide services on our behalf, including but not limited to providing wellness services, handling customer support enquiries, processing transactions or customer bookings. Those companies will be permitted to obtain only the personal information they require to deliver the required service. Tuscany takes all reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Accessing and correcting your personal information

You may contact Tuscany’s Privacy Officer to request access to the personal information that Tuscany holds about you and/or to make corrections to that information, at any time. Tuscany may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.

Tuscany is not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If Tuscany refuses a correction request, we will provide you with a written notice stating our reasons for the refusal.

Tuscany will respond to all requests for access to or correction of personal information within a reasonable time.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing our site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at our site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Resolving personal information concerns

If you have any questions, concerns or complaints about this privacy policy, or how Tuscany Truffle Farm handles your personal information, please contact Tuscany’s Privacy Officer:

The Privacy Officer, Tuscany Truffle Farm

Please contact us by any of the following means during business hours Monday to Friday.

Tuscany Truffle Farm takes all complaints seriously and will respond to your complaint within a reasonable period.

If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner: